Frequently Asked Questions

How Fast Do You Ship?

Most of our products take 8-14 business days Worldwide! this includes the United States, United Kingdom, and Portugal; however some of our products can take 15-30 business days Worldwide, and that is because we want you to have free shipping as well as a big smile on your face!

How do I Apply a Promo Code?

Simply Paste "FIRSTPURCHASE" at checkout. We'll take care of the rest.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

I have not received my package

If you have not received your package yet in the mail, please contact us at support@animexpres.com we provide tracking for all our packages, if you know your tracking number you can track your package here. Please be aware there may be some logistical issues that simply is out of our control, we care about your satisfaction with your shopping experience with us and will try to resolve any concerns you may have but sometimes waiting an extra week may be the solution.

How do I get a refund?

If you are unsatisfied with the product you have receive please contact us first before contacting your credit card company or paypal. Your satisfaction is our #1 priority we aim to resolve any issues or concerns you may have. Please read our Return Policy for more details.

Got a question that isn't answered here?

Customer satisfaction is our #1 priority, we aim to please all our customers with any questions or concerns that may have during their entire shopping experience, if you have a question that is not answered please contact us and we will be in contact with your within 24 hrs. This also helps me create a bigger list of common questions our customers may have. Thank you!